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Privacy Policy

Last Updated: December 15, 2024

Contents

1. Information Collection 2. Use of Information 3. Information Sharing 4. Data Security 5. Cookies & Tracking 6. Advertising & Ad Networks 7. GDPR Compliance 8. CCPA Compliance 9. Children's Privacy (COPPA) 10. Data Retention 11. Your Rights 12. International Transfers 13. Policy Changes 14. Contact Us

1. Information Collection

Beijing Dingsheng Huatang Delivery Service Co., Ltd. ("we," "our," or "us") collects information you provide directly to us, such as when you create an account, place an order, request delivery services, or communicate with us. This information includes:

1.1 Personal Information

  • Name, email address, phone number, and postal address
  • Date of birth and age verification information
  • Payment information (credit/debit card numbers, bank account details)
  • Driver's license or identification documents for verification purposes
  • Profile pictures and user-generated content

1.2 Device Information

  • Device type, operating system, and version
  • Unique device identifiers (such as IDFA, GAID)
  • IP address and geographic location
  • Mobile network information
  • Browser type and settings

1.3 Usage Information

  • Order history and preferences
  • Delivery locations and routing information
  • App usage patterns and interactions
  • Communication preferences
  • Customer service interactions

1.4 Location Information

With your permission, we may collect precise location data from your device to provide delivery services, track driver positions, and offer location-based features.

2. Use of Information

We use the information we collect to:

  • Process and fulfill delivery orders
  • Match orders with available drivers and restaurants
  • Send order confirmations, updates, and delivery notifications
  • Process payments and prevent fraudulent transactions
  • Provide customer support and respond to inquiries
  • Improve our services, app functionality, and user experience
  • Send promotional communications (with your consent where required)
  • Comply with legal obligations and enforce our Terms of Service
  • Conduct research and analytics to enhance our platform
  • Display personalized advertisements through our advertising partners

3. Information Sharing

We may share your information with:

  • Delivery Drivers: Order details, pickup/delivery addresses, and contact information
  • Restaurants and Merchants: Order information and delivery details
  • Service Providers: Payment processors, cloud hosting providers, analytics services, and customer support tools
  • Advertising Partners: As described in Section 6 below
  • Legal Compliance: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes without your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • End-to-end encryption for sensitive data transmission
  • Secure server infrastructure with regular security audits
  • Access controls and authentication requirements
  • Employee training on data protection and privacy
  • Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your interactions with our services:

5.1 Types of Cookies We Use

  • Essential Cookies: Required for basic functionality, authentication, and security
  • Performance Cookies: Help us understand how visitors use our website and app
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Used by our advertising partners to deliver relevant ads
  • Analytics Cookies: Help us analyze usage patterns and improve our services

5.2 Managing Cookies

You can control cookies through your browser settings or device preferences. Note that disabling certain cookies may affect service functionality.

6. Advertising & Ad Networks

Our mobile applications and services include advertisements from third-party advertising networks. These ad networks collect information about your usage to deliver personalized advertisements.

6.1 Ad Networks We Use

We work with the following advertising and monetization platforms:

Google AdMob
Facebook Audience Network
Unity Ads
AppLovin MAX
ironSource
AdColony
Vungle (Digital Turbine)
Pangle (ByteDance)
Mintegral
Chartboost
Tapjoy
Mopub (AppLovin)
InMobi
Ogury
AdButler
Amazon Ads
Microsoft Advertising
Twitter/X Ads

6.2 Types of Advertisements

Our applications may display the following ad formats:

  • Splash Ads: Full-screen advertisements displayed when the app launches
  • Rewarded Video Ads: Users watch videos in exchange for in-app rewards, discounts, or features
  • Interstitial Ads: Full-screen ads displayed at natural transition points during app usage
  • Banner Ads: Display advertisements shown within the app interface
  • Native Ads: Advertisements that match the visual style and format of the app content
  • Carousel Ads: Multi-image advertisements users can scroll through

6.3 How Ad Networks Use Your Information

Advertising networks may collect:

  • Device identifiers (IDFA, GAID)
  • IP address and location data
  • App usage and interaction data
  • Advertising ID and tracking preferences
  • In-app purchases and engagement metrics

These networks use this information to deliver targeted advertisements based on your interests and app usage patterns.

6.4 Opting Out of Personalized Advertising

You can opt out of personalized advertising by:

  • iOS (Apple): Settings > Privacy > Apple Advertising > Turn off Personalized Ads
  • Android (Google): Settings > Google > Ads > Opt out of personalized ads
  • Using the "Opt Out" features provided by specific ad networks
  • Limiting ad tracking in your device settings

7. GDPR Compliance (European Union)

If you are located in the European Economic Area (EEA), the following provisions apply:

7.1 Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing required to provide services you've requested
  • Legitimate Interests: Fraud prevention, security, and service improvement
  • Consent: Marketing communications and non-essential cookies
  • Legal Obligation: Tax, accounting, and regulatory compliance

7.2 Data Subject Rights under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data ("right to be forgotten")
  • Restrict processing of your data
  • Port your data to another service provider
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

7.3 EU Representative

We have appointed a representative within the EU. Contact details are available in Section 14.

8. CCPA Compliance (California, USA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

8.1 Categories of Personal Information Collected

  • Identifiers (name, email, phone, IP address, device IDs)
  • Commercial information (order history, preferences)
  • Internet/electronic activity (app usage, browsing behavior)
  • Geolocation data (precise and approximate location)
  • Audio/visual information (voice recordings, photos)

8.2 California-Specific Rights

You have the right to:

  • Know what personal information is collected and how it's used
  • Delete your personal information
  • Opt out of the "sale" or "sharing" of your personal information
  • Non-discrimination for exercising your privacy rights
  • Correct inaccurate personal information
  • Limit use of sensitive personal information

8.3 "Do Not Sell or Share My Personal Information"

We do not "sell" personal information in the traditional sense. However, we share data with advertising partners as described in Section 6. California residents can opt out of this sharing by contacting us at privacy@dingshenghuatang.com.

9. Children's Privacy (COPPA Compliance)

We are committed to protecting children's privacy online. Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions).

9.1 Age Restrictions

  • Users must be at least 13 years old to create an account
  • Users between 13-17 require parental consent in certain jurisdictions
  • We do not knowingly collect personal information from children under 13

9.2 Parental Controls

Parents who believe their child has provided us with personal information can contact us at privacy@dingshenghuatang.com to request deletion of that information.

9.3 Age Verification

We may implement age verification checks during account registration or when using certain features. Users who do not meet age requirements should not use our services.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10.1 Retention Periods

  • Account Data: Retained while account is active plus 3 years after closure
  • Order Information: Retained for 5 years for tax, accounting, and legal compliance
  • Customer Support Records: Retained for 3 years after case resolution
  • Marketing Preferences: Retained until you withdraw consent
  • Security Logs: Retained for 1 year

After these periods, data is securely deleted or anonymized.

11. Your Rights and Choices

Regardless of your location, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Manage cookie preferences
  • Export your data in a portable format
  • Object to certain processing activities

To exercise these rights, contact us at privacy@dingshenghuatang.com. We will respond within 30 days.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China, the United States, and other countries with different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Binding Corporate Rules for intra-group transfers
  • Data transfer agreements with service providers
  • Compliance with applicable data protection frameworks

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website and app
  • Updating the "Last Updated" date at the top of this policy
  • Sending email notifications for significant changes
  • Displaying in-app notices for app users

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Beijing Dingsheng Huatang Delivery Service Co., Ltd.

Room 415-5309, Town Government Office Building
143 Yong'an Street, Taishitun Town
Miyun District, Beijing 100000
China

Email: privacy@dingshenghuatang.com
Business: support@dingshenghuatang.com
Enterprise: hanchunyu@dingshenghuatang.com
Website: dingshenghuatang.com

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